Contact Us

If you have any questions or need a hand with your account, the AllStar support team is here to help. We’re committed to providing timely and effective assistance to all our Aussie players. Whether you’ve got a query about a game, a payment, or a bonus, don’t hesitate to get in touch.

How to Reach Our Support Team

We offer a couple of straightforward ways to connect with our specialised support staff. Our goal is to resolve your queries quickly so you can get back to enjoying your time at our casino. For most issues, live chat is the fastest option.

Live Chat

For immediate assistance, our live chat service is available 24/7. You can connect with a support agent in real-time to discuss any issues you might be facing. This is the best way to get quick answers for things like bonus questions or deposit assistance. The team at online casino AllStar is trained to handle a wide range of topics.

Email Support

If your query is less urgent or requires you to send documents, you can reach us by email at support@allstarcasino-au.com. We aim to respond to all emails within a few hours during business days. Please include your username and a clear description of your issue to help us assist you faster.

Getting Help Efficiently

To help our team resolve your query as smoothly as possible, please consider the following tips:

1. Have your username or account email ready.
2. Provide a clear and concise description of the issue.
3. If it’s a technical problem, mention the game or page you were on.
4. For payment queries, include transaction dates and amounts, but never share your full card number.

Common Questions

Before reaching out, you might find a quick answer to your question below. We’ve gathered some of the most common queries from our players.

How long do withdrawals take?

Withdrawal times vary depending on the method. E-wallet and crypto payouts are typically processed very quickly, often within an hour after approval on a business day. Bank transfers may take 3-5 business days. All withdrawals require account verification to be completed first, which is detailed in the AllStar privacy policy.

Is account verification required?

Yes, we require all players to complete a standard identity verification (KYC) process before their first withdrawal can be processed. This is a security measure to protect your account and comply with regulations. It usually involves providing a copy of a photo ID and proof of address.

How do I claim my welcome bonus?

To claim a bonus, head to the ‘Promotions’ section after logging in. You’ll need to make a qualifying deposit of at least $20 and may need to enter a specific promo code for each stage of the welcome package. All bonus terms are clearly outlined on the promotions page.